Privacy policy | AML Canada

Who we are

AML Canada (amlcanada.ca) is operated by ComplyFactor Limited (“we”, “us”). This policy explains what personal information we collect through this website, why, and the choices you have.

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Questions go to our privacy contact at info@amlcanada.ca.

What we collect

We collect only what this site needs:

Consultation requests. Your name, work email, company, the help you’re looking for and anything you choose to tell us in the message.
Gap check answers. The gap check runs in your browser. Your answers aren’t sent to us unless you carry them into a consultation request, where they appear in the message for you to review before sending.
Usage information. Pages visited, referring site, approximate location and device type, collected as described under Cookies and analytics.
Emails you send us. If you write to us, we keep the correspondence.

How we use it

To reply to your request and arrange a consultation.
To provide services you engage us for, under a separate written agreement.
To understand how the site is used and improve it.
To keep the site secure and prevent abuse, such as spam form submissions.

We don’t sell personal information, and we don’t use your consultation details for marketing without your consent.

Cookies and analytics

Cloudflare Web Analytics measures visits without cookies and without tracking you across sites.

Google Analytics (through the Google tag) uses cookies to measure how the site is used. It loads only after you choose “Accept” in the cookie banner. If you decline, or don’t choose, it stays off. You can change your choice at any time with “Cookie choices” in the footer.

The site also stores your cookie choice in your browser so we don’t ask again on every page.

Who we share it with

We share personal information only with service providers that help us run this site and respond to you, and only as much as they need:

Web3Forms, which delivers consultation form submissions to our inbox.
Cloudflare, for website delivery, security and cookieless analytics.
Google, for analytics, only if you accept analytics cookies.
Our email provider, for correspondence.

Some of these providers process information outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information where the law requires it.

How long we keep it

We keep consultation requests and correspondence for as long as we need them to respond and, if you become a client, for the period our engagement and legal obligations require. Analytics data is kept according to the retention settings of the analytics tools, which we keep to the shortest practical period.

How we protect it

We use reasonable physical, organizational and technical safeguards, and limit access to people who need it. No method of transmission over the internet is completely secure, so please don’t send sensitive personal information, such as identity documents, through the website form.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it (subject to legal or contractual limits). Write to info@amlcanada.ca. We’ll respond within 30 days.

If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We’ll update this page when our practices change and show the date of the latest update at the top.